Methods of performing complex tasks may be sustained solely through their constant rehearsal by the working group. [...] If the group of people who preserve a cultural memory-trace of this kind is disbanded, or diluted too much or too quickly, then the information circuit is broken and the skill or attitude will die away.
Friday, 5 December 2008
Informal communication structures that are broken by reorganisation
From Information by Donald Stamper. (Batsford, 1973). It is probably all standard stuff for anyone who knows anything about business systems, but I found it interesting: